Find answers to common questions, or reach our team directly at support@teka-mh.co.za.
Can't find your answer below? We're a real team that actually reads every email. We typically reply within 24–48 hours.
Download the Teka app from the Google Play Store or Apple App Store. Sign up with your email address and complete age verification. You must be 18 or older to register.
On the login screen, tap Forgot password? and enter your email address. You will receive a password reset link within a few minutes. Check your spam folder if it doesn't arrive.
If you no longer have access to your email address, contact us at support@teka-mh.co.za with proof of identity.
Visit our Account Deletion page for full instructions. You can request deletion from within the app (Settings → Account → Delete Account) or by emailing support@teka-mh.co.za.
Deletion is processed within 30 days. Financial records related to earnings are retained for 7 years as required by South African tax law.
Accounts are suspended for violations of our Terms of Service, including posting prohibited content, fraud, or impersonation. You will have received an email at your registered address explaining the reason.
To appeal a suspension, email support@teka-mh.co.za with your username and a brief explanation. Appeals are reviewed within 5 business days.
In the app, go to your profile → tap Edit Profile. You can update your display name, username, bio, and profile photo from there. Username changes take effect immediately across the platform.
Try these steps in order:
If the problem persists, email support@teka-mh.co.za with your device model and OS version.
Teka serves Google AdMob ads on your videos and shares 50–60% of net advertising revenue with you. There is no minimum follower count — you start earning from your first video. Earnings are calculated daily and updated in the app.
Earnings per 1,000 views (RPM) depend on your audience's country, your content niche, and ad market conditions. RPM typically ranges from $0.30 to $6.00 USD. Tier-1 countries (US, UK, Australia, Canada) pay the highest rates.
See our blog for detailed country-by-country breakdowns.
Payouts are processed monthly, at the start of each calendar month for the previous month's earnings — provided your balance meets the minimum withdrawal threshold. You will receive a notification in the app when your payout is on its way.
Go to your Wallet in the app and tap Withdraw. South African creators can withdraw via Paystack (EFT bank transfer). International creators can withdraw via Wise to their local bank account in their home currency.
Make sure your payout details are set up before the monthly processing date.
South Africa (Paystack): R50
International (Wise): Approximately $5 USD equivalent in your local currency.
Balances below the threshold roll over to the next month automatically.
EFT bank transfers typically take 1–3 business days. Wise international transfers take 1–5 business days depending on currency and destination country.
If it has been longer than 7 business days, email support@teka-mh.co.za with your username and the payout date so we can investigate.
Teka Creator Tools is a free Chrome Extension that adds an AI-powered toolbar to YouTube. Features include competitor analysis, keyword research, title idea generation, and thumbnail scoring — all without leaving YouTube. Available on the Chrome Web Store.
You can create an account directly inside the extension — no need to download the app first. Your extension account is linked to the same Teka profile and you can log into the app with the same credentials.
Try these steps:
If the issue continues, email support@teka-mh.co.za with your Chrome version and a description of what you see.
Open the extension popup and go to the Analytics tab. Click Connect YouTube and sign in with your Google account. You will be asked for read-only access to your YouTube Analytics data — Teka never posts, deletes, or modifies anything on your channel.
You can revoke access at any time via myaccount.google.com/permissions.
To upgrade, open the extension popup and click Upgrade to Pro. To cancel, email support@teka-mh.co.za with your account email and we will cancel immediately. Cancellations take effect at the end of the current billing period.
The extension collects your email address and display name for authentication, and temporarily caches YouTube video metadata (tags, channel stats) locally on your device. It never reads your browsing history, accesses pages outside YouTube, or sells your data. See the Chrome Extension section of our Privacy Policy for full details.
Tap the ⋮ three-dot menu on any video or profile in the app and select Report. Choose the most appropriate reason and submit. Our moderation team reviews all reports within 24–72 hours.
For urgent safety concerns, email support@teka-mh.co.za with "URGENT" in the subject line.
Teka is an 18+ platform. Prohibited content includes:
See our full Terms of Service for the complete content policy.
If a video was removed, you will have received an in-app notification and email explaining the reason. To appeal, reply to that email or contact support@teka-mh.co.za with your video title and your explanation. Appeals are reviewed within 5 business days.
Email support@teka-mh.co.za with the subject line "Copyright Claim". Please include a link to the infringing content, proof of your original ownership, and your contact details. We process valid copyright claims within 5 business days.
Our support team is real people who care about creators. Send us an email and we'll get back to you within 48 hours.
✉️ Email Supportsupport@teka-mh.co.za · We reply within 48 hours